Return and exchange policy
So Fierce accepts returns within 2 weeks of the original order date. Items must be free from any stains (i.e. makeup, deodorant, or wear.) Defective items must be reported within 2 days of receipt. if not reported, we will not issue a store credit.
Please note that original shipping fees are non-refundable and return shipping costs are solely the customer’s responsibility. So Fierce does not provide shipping labels.
A restock a fee will be assessed on orders that are refused by customers at the time of delivery or returned due to an “un-deliverable” address.
Returns should be sent to:
2181 South Taylor Rd.
Cleveland Heights, Ohio 44118
Because we can’t ensure our customers will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit once we’ve received your return. That way, you may use the store credit towards the correct item/size or for another item. Store credits are good for up to 1 year from the original issue date.
If you live near one of our retail stores, we encourage you to process your exchange in-store. However, we cannot guarantee that we will have the same styles or desired size/color in-stock during your visit. If we are unable to make an exchange in store, we will process the item as a return and issue you a store credit for use on a future purchase in store.
So Fierce reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or, Potential fraudulent or criminal activity.
Similarly, So fierce reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.